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Effective Date: 8/13/25
At Music-Manor.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to offer returns and exchanges under the following conditions.
1. Returns and Exchanges
We accept returns or exchanges on most items within 30 days of delivery, as long as the following conditions are met:
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The item is unused and in original condition.
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The item is in its original packaging.
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The item is not a final sale or custom order (e.g., special orders, personalized items).
2. How to Initiate a Return or Exchange
To begin the return or exchange process, please follow these steps:
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Contact Us: Call (517)393-5995 or email our customer service team at contact@music-manor.com with your order number and the reason for the return or exchange.
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Return Authorization: Once we review your request, we will provide you with detailed instructions on how to return the item.
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Ship the Item: Pack the item securely, including any original packaging, and ship it to the address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the item is defective or an error occurred with your order.
3. Refunds
Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment. Please note, shipping charges are non-refundable unless the return is due to our error.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at (517)393-5995 or contact@music-manor.com within 7 days of delivery. We will provide a full refund or replacement, including return shipping costs for defective or damaged goods.
5. Final Sale Items
Certain items are final sale and cannot be returned or exchanged. These include:
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Special order items
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Gift cards
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Software or opened music accessories (e.g., strings, cables, drumheads, etc.)
6. Non-Returnable Items
For health and safety reasons, we cannot accept returns or exchanges on the following:
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Used or worn instruments
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Opened or used music accessories
7. Shipping Costs
Please note that return shipping costs are the responsibility of the customer, unless the item is defective or there was an error in fulfilling your order. We recommend using a traceable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
8. Contact Information
If you have any questions or need assistance with your return or exchange, feel free to contact us at:
Email: contact@music-manor.com
Phone: (517)393-5995
